Customer Service

We pride ourselves on the service we offer all of our customers.

Tool Making

Design

Prototyping

Project Management

Precision Moulded Products have always been rightly proud of their Customer Service and the team that carries this out.

Wayne and his team are totally dedicated to ensuring the customer gets the right quality product delivered exactly when they want it. Clair processes the orders and liaises with customers concerning delivery dates along with scheduling production. Gill ensures the accounts and paperwork is in order along with collating all shop floor data for analysis and review. While Sonia coordinates quality and production ensuring all component are dispatched according to customer deadlines. All 3 of them are keen on healthy living and fitness. A more experienced, fit and dedicated team would be difficult to find.

Customer Pledge

PMP understands that customer service is paramount and strives to provide more than the customer expects.

PMP pledges the following:

  • All quotation requests are fulfilled within 7 days or if complex the customer is immediately advised when the quotation will be sent.
  • We acknowledge all orders to customers with delivery dates We produce and issue project schedules.
  • We produce schedules to ensure that we meet quoted and acknowledged delivery dates.
  • If we encounter delivery problems, we will inform customers of the delay and the revised delivery date.
  • ERP system data collection is used to ensure the most efficient method of manufacture is used and any cost savings passed onto our customers.
  • We produce detailed method sheets for every job to ensure repeatability of quality standards and full traceability.
  • We are flexible at all times to meet and exceed customers’ needs.
  • Statistics are produced on quality and delivery times achieved which is available for inspection by customers.
"We have been a PMP customer for many years. We have always been extremely pleased with their fast and efficient service.
They provide great customer support with a professional and friendly service which we know we can rely on every time"

Talk to an experienced member of the team today.

To request a quote, use our simple form: ENQUIRE HERE

For advice, tender requests or simply a quick chat about your requirements, please call us on 01371 876681 or email us using sales@pmpessex.co.uk

Alternatively, let us know your contact details.
We will get back to you as soon as possible.