Customer Pledge

PMP understands that customer service is paramount and strives to provide more than the customer expects.

PMP pledges the following:

  • All quotation requests are fulfilled within 7 days or if complex the customer is immediately advised when the quotation will be sent.
  • We acknowledge all orders to customers with delivery dates We produce and issue project schedules.
  • We produce schedules to ensure that we meet quoted and acknowledged delivery dates.
  • If we encounter delivery problems, we will inform customers of the delay and the revised delivery date.
  • ERP system data collection is used to ensure the most efficient method of manufacture is used and any cost savings passed onto our customers.
  • We produce detailed method sheets for every job to ensure repeatability of quality standards and full traceability.
  • We are flexible at all times to meet and exceed customers’ needs.
  • Statistics are produced on quality and delivery times achieved which is available for inspection by customers.

Talk to an experienced member of the team today.

To request a quote, use our simple form: ENQUIRE HERE. For advice, tender requests or simply a quick chat about your requirements, please call us on 01371 876681 or email us using

Alternatively, let us know your contact details and we’ll get in touch as soon as possible.

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