PMP understands that customer service is paramount and strives to provide more than the customer expects.
PMP pledges the following:
- All quotation requests are fulfilled within 7 days or if complex the customer is immediately advised when the quotation will be sent.
- We acknowledge all orders to customers with delivery dates We produce and issue project schedules.
- We produce schedules to ensure that we meet quoted and acknowledged delivery dates.
- If we encounter delivery problems, we will inform customers of the delay and the revised delivery date.
- ERP system data collection is used to ensure the most efficient method of manufacture is used and any cost savings passed onto our customers.
- We produce detailed method sheets for every job to ensure repeatability of quality standards and full traceability.
- We are flexible at all times to meet and exceed customers’ needs.
- Statistics are produced on quality and delivery times achieved which is available for inspection by customers.